Intelligent
Purpose
Win customers, grow loyalty and improve customer experiences
​
Expert Customer Experience Consultancy in the UK – Elevate Your Business with Intelligent Purpose
With over a decade of practical experience, we specialise in customer experience consultancy, customer research, and providing virtual customer experience teams to businesses of all sizes
At Intelligent Purpose, we understand the unique challenges businesses face in today's competitive landscape. Our services are designed to
Acquire New Customers
Through targeted customer research and strategic insights, we help you identify and connect with your ideal audience
Enhance Customer Loyalty
By analyzing customer feedback and experiences, we develop strategies that foster loyalty and long-term engagement
Drive Product Innovation
Our deep understanding of customer needs informs the development of innovative products and services that resonate with your market
Partner with us to leverage intelligent, actionable customer insights that drive growth and improve customer experience
Our team has worked with customers and brands across a variety of sectors.
Retail
Waitrose
Tesco
M&S
Krispy Kreme
John Lewis
Sainsburys
discover
Build & develop the customer strategy
The strategy shapes the way forward and determines the research needed and the intelligence required to deliver sustainable success and growth against the customer challenge.
​
Explore
Gathering the customer intelligence
Insight is at the heart of a great customer roadmap, listening to customers and developing a greater understanding of their needs, desires, motivations and their purpose enables businesses to deliver experiences that truly matter.
Optimise
Driving action & ROI
Turning insight into action is the key to delivering great experiences, showing customers that you have listened to them and taken action is a powerful driver of customer loyalty and advocacy