Happy Holidays How do you keep your business boat from sinking and your customers from jumping ship? Here's a lighthearted guide to...

You reap what you sow! Drama drama……  Welcome to the drama-packed world of business, where the customer experience reigns supreme....

Incase you needed a reminder If you’re in business in 2024, customer satisfaction remains paramount. Being rude to customers (not...

The air is filled with festive cheer, and Christmas is just around the corner! 🎄✨ As we gear up for this magical season, we can't help...

We love a Christmas Tree - which is your favourite? The onset of the Christmas season in London is beautifully heralded by the emergence...

What gadgets will be under your tree? As the holiday season approaches, the excitement of Christmas shopping is in full swing - I mean we...

This week I have replaced my Blog with the news that our Monthly Newsletter has landed - i'm extending the sign up to YOU. If you don't...

Before anything else, think about their experience as a priority. When speaking to a customer who is complaining or unhappy, it's...