Damian Miller
The Customer Culture Club - who wants in?
This week I have replaced my Blog with the news that our Monthly Newsletter has landed - i'm extending the sign up to YOU. If you don't...
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Damian Miller
Oct 20, 20232 min read
How do you handle a difficult customer?
Before anything else, think about their experience as a priority. When speaking to a customer who is complaining or unhappy, it's...
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Damian Miller
Oct 13, 20231 min read
YOUR CUSTOMER EXPERIENCE EXPERT
5 TOP TIPS TO GROW CUSTOMER LOYALTY Growing loyalty, whether it's in personal relationships, business, or any other context, requires...
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Damian Miller
May 11, 20233 min read
Why putting customers first is more important than ever during tough economic times
In tough times, many businesses are forced to cut costs and tighten their belts. Unfortunately, this often leads to a reduction in customer
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Damian Miller
Apr 19, 20232 min read
The Importance of Customer Experience: An Essential Guide for Business Leaders
In today's fast-paced and ever-changing business world, the customer experience has become a critical factor that can determine the success
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Damian Miller
Apr 5, 20232 min read
The benefits of delivering best in class customer experiences…
The benefits of delivering best in class customer experiences…
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Damian Miller
Mar 14, 20232 min read
What is customer experience, and why is it so important?
In today's competitive business landscape, companies that prioritize customer experience (CX) have a significant edge over those that don't.
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Damian Miller
Apr 22, 20221 min read
3 key things to consider when thinking about gathering customer feedback.
With so many surveys and routes to customer feedback available to you, here are 3 things to consider to help you focus on the how and why of
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Damian Miller
Nov 27, 20211 min read
5 key elements you NEED for a successful CUSTOMER STRATEGY🚀
If you don’t have a customer strategy, you should create one and quickly Customers are becoming more savvy about who they buy from and...
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Damian Miller
Oct 14, 20211 min read
5 W’s of customer listening
5 W’s of customer listening So you are considering listening to your customers Here are five tips to help set you up for success when...
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Damian Miller
May 12, 20211 min read
Why solving your biggest customer challenges will help your business grow 🚀
Why solving customer challenges will help your business grow
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Damian Miller
Apr 29, 20211 min read
5 thoughts about how to improve customer surveys
After a recent short poll asking customers whether or not they complete customer experience surveys, we found that 90% were willing to, but
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Damian Miller
Apr 27, 20211 min read
Why a Customer Roadmap that is fit for purpose will help your business grow
Creating a customer roadmap with purpose
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Damian Miller
Feb 24, 20213 min read
Experience Story: Creating memorable online experiences
Over the years of advising and supporting well-known brands to engage with their customers and deliver great experiences I have been...
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Damian Miller
Feb 22, 20213 min read
Building trust is important to every customer experience so how do you build trust for new customers
Trust is an incredibly powerful element to any successful relationship or partnership. This translates clearly into your relationships...
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Damian Miller
Feb 18, 20212 min read
Experience Story: Listening to customers matters
Over the years of advising and supporting well-known brands to engage with their customers and deliver great experiences I have been...
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Damian Miller
Jan 29, 20212 min read
6 core reasons you should invest in customer experience research.
You might make their lives just a little bit better! Is there ever a bad time to invest in customer experience research? Well basically...
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Damian Miller
Jan 14, 20212 min read
Retailers - Skimp on the delivery experience at your peril!
Our recent research project about online shopping habits brought to light some of the challenges that shoppers were encountering and one...
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Damian Miller
Oct 12, 20202 min read
Connecting Customer Purpose
The Customer Experience (CX) discipline has been around now for long enough that most brands are aware of customer centricity
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Damian Miller
Oct 6, 20201 min read
The Origins of Intelligent Purpose
Like so many stories ours is a powerful mix of different circumstances colliding together.
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